FAQ

Frequently Asked Questions (FAQ)

Got questions? We've got answers. Whether it's about your order, our products, or how we do things here at Trekkers Stop, you'll find the info you need below. Still need help? Reach out—we're always happy to assist.

📧 Email: trekkersstop@gmail.com
🕒 Business Hours: Monday – Friday | 9 AM – 5 PM (ET)
Saturday | 9 AM – 3 PM

1. What makes Trekkers Stop products stand out?

At Trekkers Stop, we focus on delivering gear that’s built for the trail and designed for life. Every product we offer is:

✔ Trail-Tested: Sourced for durability, function, and outdoor reliability

✔ Purpose-Driven: Whether you're on a weekend hike or a multi-day trek, our gear is designed with utility and comfort in mind

✔ Customer-Approved: We regularly update our collections based on feedback from real hikers and outdoor enthusiasts like you

2. How long does shipping take?

We aim to get your order to you as efficiently as possible. Here’s how the process works:

✔ Processing Time: Monday to Saturday, 8 AM – 3 PM

✔ Sourcing Time: Orders are typically processed within 1–3 business days before being shipped.

✔ Estimated Shipping Times:

  • CA: 5–10 business days

  • Other Countries: 6–15 business days

As soon as your order ships, you'll receive a tracking number to follow its journey.

3. What is your return and refund policy?

Your satisfaction matters. Here’s how we handle returns:

✔ If your item is damaged, incorrect, or lost in transit:
We'll send you a replacement or issue a full refund—no need to return the damaged item. Just send us a photo or video of the issue.

✔ Changed your mind?
If the item is unused and in resalable condition, you may return it at your own expense. While we do not offer refunds for change-of-mind returns, we’re happy to provide store credit or help you exchange the item for something that better suits your needs.

4. How do I track my order?

You’ll receive a tracking number via email once your order ships. Use it to stay updated every step of the way.

5. Do you offer free shipping?

Yes! All orders ship free. No surprises, no extra fees—what you see is what you pay.

6. Not sure which product is right for you?

We’re here to help. If you’re unsure about sizing, features, or which product best fits your adventure, contact us for tailored recommendations.

7. How do I take care of my gear?

To get the most out of your outdoor equipment:

✔ Clean & store properly: Keep gear in a dry, ventilated space when not in use
✔ Follow care instructions: Refer to product tags or manuals for specific cleaning tips
✔ Avoid excessive wear: Don’t overpack, and avoid prolonged exposure to moisture or direct sun

8. How can I contact customer support?

Whether it’s a question or a concern, we’re always ready to help:

📧 Email: trekkersstop@gmail.com
🕒 Business Hours: Monday – Friday | 9 AM – 5 PM
Saturday | 9 AM – 3 PM